General
We pick up from various pickup points. Please see the areas we pick up from on the trip details. We will list the time that we pick up from each pickup point. If you require any classification on this please get in touch with us
All the information concerning the trip will be found in the Details section on the Trip’s page. If you have any specific queries please do not hesitate to contact us
All the coaches that we use on our trips are modern with full A/C with the majority having toilet facilities. If a coach does not have a toilet facility we will schedule a comfort break
We are Golden Day Tours and we have been running day trips for almost 5 years. All our company details are found on the website along with our address details. We operate through our company CW LEISURE LTD but trade as Golden Day Tours. We can assure you that we are reliable, trustworthy and here to give you a great experience! If you need to speak to our team please get in touch with us
Generally we take a group size of between 25 to 50 persons. We tend to average around 40 persons.
Yes, on booking we will issue you with a seat number. This will correspond to your seat on the coach that you will have for the duration of the journey.
All the information regarding what is included with a trip is found on the trip details page. Coach travel is always included. We generally include an attraction also with a meal option sometimes.
Once you book your trip you will automatically receive a booking email. This will be your receipt for the trip. Please either print this off or have it ready on your mobile to show the coach driver. The driver will also have a list of your names for each pickup point.
Yes, if we do not get enough interest in the trip then we will cancel it. This is like any coach tour company. We always require at least 25 persons to run a trip. It is very rare that we do not get enough interest and have to cancel a trip. If a trip is cancelled we will send back a full refund to your account on the date we cancelled the trip. We will give you at least 7 days notice before the trip date of cancellation.
Payment
No, we do not charge any extra fees or surcharges. The listed price is the price you pay and includes everything stated in the trip details.
We understand that you may not have a printer handy so it is not necessary to have a printed copy. However, we require that you present your name(s) to the representative on the day.
To make a payment is simple, find a trip that you would like to book. Make sure the date is right, click the Book Now button which will take you through to the booking page. Fill your details out, make the payment and then you will be booked on that trip.
Yes totally! We use both Paypal and Stripe to process your payments. These are leading world payment processors that use leading technology to keep your financial details safe. We never store any of your card details on your website.
Preparation
Wear whatever is comfortable. It is recommended that you dress appropriately for the weather and season.
We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.
Reservation
Our cancellation policy is as follows:
- 14 – 0 days until trip – No refund
- 21 – 15 days until trip – 50% refund of ticket price
- 22 days or more – Full refund
If you will require a refund, please call our team on 0161 327 2495 or email us at help@goldendaytours.co.uk and we will be happy to assist
Yes. Reservations are required for guaranteed seats on all trips. Reservations help us determine the number of tickets we need to book for the attractions and the pre orders for the lunch if this is being offered